Telehealth systems provider AMC Health is offering a money-back guarantee that its customers will see at least a 10 percent decline in hospital readmissions within 90 days of implementing AMC’s interactive voice response (IVR) technology and case management services.
“We feel confident enough that this will reduce readmissions enough that we won’t have to give anybody their money back,” AMC Health senior vice president for research & business development John Holland said at the 2013 Healthcare Information and Management Systems Society (HIMSS) conference in New Orleans. Customers include hospitals, health insurers, accountable care organizations (ACOs) and home health agencies.
AMC Health reported last year that Geisinger Health Plan, the payer side of integrated delivery netork Geisinger Health System, reduced the risk of 30-day readmissions by 44 percent among Medicare patients actual 30-day readmissions by 19.5 percent over a two-year period using AMC’s technology.
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