Dr. Young is Professor of Healthcare Systems at Brunel University, Uxbridge, UK. His research interests are the organization and delivery of care and the role and value of technology. He is also a leader of the Cumberland Initiative; a collaboration between health, industry and academia, committed to building a national Centre in services and systems excellence.
JTEHM, Articles, Published ArticlesAn Integrated Model of Patient and Staff Satisfaction Using Queuing Theory
This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based... Read more
Posted on 6 FEB 2015