P Johnson Clarkson
Dr. Clarkson is the Director of the Engineering Design Centre in the Engineering Department of Cambridge University, UK. His research interests are in the general area of engineering design, particularly the development of design methodologies to address specific design issues, like process management, change management, healthcare design and inclusive design.
JTEHM, Articles, Published ArticlesAn Integrated Model of Patient and Staff Satisfaction Using Queuing Theory
This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based... Read more
Posted on 6 FEB 2015