Dr. Mousavi is a Senior Lecturer and the Head of the Systems Engineering Research Group at Brunel University. His research interests are in Mathematical Modelling and Simulation, Applied Control and Computing.
JTEHM, Articles, Published ArticlesAn Integrated Model of Patient and Staff Satisfaction Using Queuing Theory
This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based... Read more
Posted on 6 FEB 2015